Delays in data processing due to scheduled maintenance by our infrastructure provider

Incident Report for YouScan

Resolved

This incident has been resolved.
Posted Sep 29, 2026 - 15:54 EEST

Update

We are continuing to monitor for any further issues.
Posted Sep 29, 2026 - 15:53 EEST

Update

We are continuing to monitor for any further issues.
Posted Sep 29, 2026 - 14:02 EEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 29, 2026 - 11:18 EEST

Update

We are continuing to work on a fix for this issue.
Posted Sep 29, 2026 - 11:18 EEST

Update

We are continuing to work on a fix for this issue.
Posted Sep 29, 2026 - 11:01 EEST

Update

We are continuing to work on a fix for this issue.
Posted Sep 29, 2026 - 10:07 EEST

Identified

Our infrastructure provider is doing scheduled maintenance on its servers from 06:00 to 14:00 UTC today. During this time you may see:
- delays in collecting new mentions
- delays in collecting historical data
- topic preview being unavailable when you create or edit a topic

No data will be lost. Delayed mentions will be processed once the maintenance is over. We're monitoring the situation and will post an update when service is fully back.
Posted Sep 29, 2026 - 10:06 EEST
This incident affected: YouScan and Data ingestion.